Payment Policy
Effective Date: May 2024
Thank you for choosing coaching services with us. This Online Payment Policy outlines the terms and conditions regarding online payments for coaching sessions and incorporates the guidelines provided by Stripe, our third-party payment processor.
Payment Process: a. Payments for coaching sessions must be made in advance through our website’s secure payment portal. b. We accept payment via credit/debit card, processed securely through our third-party payment processor, Stripe. c. By making a payment, you agree to abide by the terms of this Online Payment Policy and the terms of service provided by Stripe.
Billing and Pricing: a. The price of coaching sessions is clearly stated on our website and may vary depending on the duration and type of coaching. b. All prices are inclusive of applicable taxes, unless otherwise stated.
Payment Confirmation: a. Upon successful payment, you will receive a confirmation email containing details of your coaching session, including date, time, and any additional instructions. b. If you do not receive a confirmation email within 24 hours of payment, please contact us immediately.
Refunds and Cancellations: a. Refunds are provided in accordance with our Refund Policy. b. If you need to cancel or reschedule a coaching session, please notify us at least 24 hours in advance to avoid forfeiture of your payment. c. No refunds will be provided for cancellations made less than 24 hours before the scheduled session, except in extenuating circumstances at our discretion.
Stripe Policy Guidelines: a. Stripe’s services are subject to their own terms of service and privacy policy. By using our online payment portal, you also agree to abide by Stripe’s terms. b. Stripe may collect and process your personal information for the purpose of facilitating payments. Please refer to Stripe’s privacy policy for more information on how your data is handled.
Security Measures: a. We take the security of your payment information seriously and use industry-standard encryption technology to protect your data during transmission. b. Our website is secured with SSL (Secure Sockets Layer) to ensure a secure connection between your browser and our server.
Contact Us: a. If you have any questions or concerns regarding our Online Payment Policy, please contact us at [insert contact information].
By proceeding with an online payment for coaching sessions, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Online Payment Policy.
If you have any questions please contact us via engageconsulting@protonmail.com